Top tips to manage change in CRM in the company. Source: Maximizer CRM
Business leaders across the globe have confirmed that customer and field service differentiation is key to growing revenue and delivering an excellent customer experience. Source: CMS Wire
In this interview, you will learn how to influence anyone by following the simple 6-step Instant Influence approach. Source: Michael Pantalon
How to fine-tune the internal monologue that scores every aspect of our lives, from leadership to love. Source: Brain Pickings
Think about whether you are making the most of your valuable moments and what you desperately need to change in life. Source: Pick the Brain
This paper investigates the association of diversity practices with an important aspect of workplace well-being and engagement. Source: Journal of Applied Social Psychology
Santa Barbara Florist specializing in Succulent Design. Source: Dalla Vita
The IMF’s managing director talks about transforming the institution and what she’s learned about leadership. Source: The Washington Post
Statement by Bob Darbelnet, President and CEO of AAA. Source: AAA NewsRoom
P&G’s decision to formally end the era of “marketing” at the company and make the shift to brand management may accelerate what amounts to much more than a title change for marketers generally. Source: Branding Strategy Insider