Leading Cross-Functional Teams
May 18, 2015
What I wish I’d known before I became a PM. Source: Ken Norton
Category Archives: MANAGEMENT
Why Customer Lifecycle Desperately Needs Profiles
May 7, 2015
The Customer Lifecycle Model represents a more strategic and longer-term way to consider customer engagement but profiles can still have a significant impact on how the model is executed across a business. Source: Digital Doughnut
Barney Frank on How to use Humor to Get What You Want
April 16, 2015
The former congressman talks about gaining influence, even when you don’t have authority. Source: The Washington Post
Co-Worker Slacking Off?
March 7, 2015
Co-Worker Slacking Off? Don’t Get Mad—Ask This Question: It’s a pretty magical solution. Source: The Muse
In ‘People Analytics,’ You’re Not a Human, You’re a Data Point
March 3, 2015
People analytics, which treats an organization’s workers like any other asset in the supply chain—something to be monitored, analyzed and reconfigured—is likely to play a growing role in driving decision making. Source: Wall Street Journal
Ten Ways to Destroy Team Morale
March 1, 2015
If you value the spirit and motivation of your team, and understand its importance, here are 10 actions to avoid if you don’t want to destroy team morale. Source: Peter Stark
Get Business Results from Your Content Marketing Strategy
February 22, 2015
In the latest Content Marketing Institute research, there was a clear conclusion: Those who document their strategy are more successful in the Source: Digital Marketing Conferences
Improving Customer Service And Support By Reducing Contact Center Agent Stress And Attrition
February 22, 2015
Also known as “call centers,” contact centers have an indisputably crucial role in providing superior customer service. Source: Forbes
The Worst Stage of Burnout
January 26, 2015
Where there’s smoke, there’s fire. Source: 99u.com
The Authenticity Paradox
January 25, 2015
Why feeling like a fake can be a sign of growth. Source: Harvard Business Review