Category Archives: MANAGEMENT

Leaders Need a Daily Reading Habit

Eric Granneman January 18, 2015 Comments Off

Successful leaders have a daily reading habit. Source: George Ambler

Four Reasons You Need to Get Out of Your Comfort Zone

Eric Granneman December 23, 2014 Comments Off

Take some advice from a CEO whose companies have sold for billions of dollars. She didn’t do it by playing it safe. Source: Inc.com

RACI Matrix

Eric Granneman December 7, 2014 Comments Off

Delegation is an essential part of a project manager’s role, so identifying roles and responsibilities is important. Applying the RACI model can help. Source: Project Smart

Why It’s Hard To Find A Great Boss

Eric Granneman October 16, 2014 Comments Off

More than 60% of bosses are incompetent. Here’s why. Source: Business Insider

How to Cultivate Senior Management Skills

Eric Granneman September 30, 2014 Comments Off

Edward T. Reilly assembled a book for new and experienced leaders that lists some action items assembled to help managers cultivate senior management skills. Source: American Management Association

Keep Customers for Life

Eric Granneman September 25, 2014 Comments Off

In today’s fast-changing, competitive business environment, excellent customer service is essential for success. In fact, service may be the key to differentiating your business from the competition. Source: American Management Association

How to Manage Employee Negativity to Organisational Change

Eric Granneman August 19, 2014 Comments Off

Top tips to manage change in CRM in the company. Source: Maximizer CRM

Customer Service on Stage

Eric Granneman August 19, 2014 Comments Off

Business leaders across the globe have confirmed that customer and field service differentiation is key to growing revenue and delivering an excellent customer experience. Source: CMS Wire